K-01 / EXPERIENCE
Software engineering, production systems, and technical leadership.
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Engineered and shipped two production full-stack commerce applications in one month using React, Next.js, TypeScript, PostgreSQL, and REST APIs. The platforms support 50+ customers and 40+ completed orders. Built automated GitHub and Vercel delivery pipelines that reduced deployment errors by 30% and save approximately five administrative hours each week.
Developed k6 performance suites covering 121 REST API endpoints and authentication workflows, uncovering eight bottlenecks and helping reduce average API latency by 22%. Engineered a Redis-backed rate limiter enforcing 100 requests per minute and reducing peak-load error rates by 35% ahead of production release.
Resolved 700+ Tier 1 account, hardware, and software tickets while maintaining a 90% first-contact resolution rate. Authored 10+ troubleshooting runbooks and escalation procedures for a 12-person team, reducing average ticket resolution time by approximately 20%.
Mentored student teams through robotics and software challenges while developing their teamwork, debugging, and structured problem-solving skills.
Led hardware deployment, BIOS configuration, workstation maintenance, cable replacement, and more than 60 campus system setups.